How you can pay
Bellcroft accepts the payment methods shown at checkout. These typically include major debit and credit cards, and the express wallets supported by our checkout, such as Shop Pay, Apple Pay, Google Pay and PayPal, where available.
Currency
The price shown at checkout is the amount you will be charged, in the currency displayed. If your card is issued in a different currency, your bank may apply its own conversion rate and fees. Those are set by your bank, not by us.
When you are charged
Payment is taken in full at the time you place your order. Your order is confirmed only once payment has been authorised. If a payment is declined, no order is created and nothing is dispatched.
Security
Payments are processed by PCI DSS compliant providers over an encrypted connection. Bellcroft does not see, handle or store your full card number, expiry date or security code at any point.
What appears on your statement
Charges may appear on your statement as Bellcroft or as our registered trading name, Maddens. If you see a charge you do not recognise, email us before contacting your bank and we will look it up for you.
Failed and duplicate payments
If a payment fails, check with your bank first, as declines are usually issued by them. If you believe you have been charged twice, email info@bellcrofthome.com with the date and amount and we will investigate and refund any duplicate within 5 business days.
Taxes and duties
Prices include VAT where applicable. For deliveries to the United Kingdom, the price at checkout is the total you pay. There are no additional customs charges or import duties payable by you on delivery.
Refunds
Refunds are made to the original payment method. See our Refund Policy for timescales and conditions.
Fraud prevention
We may cancel and refund an order where our payment provider flags it as high risk, or where we cannot verify the billing and delivery details. We will always email you if this happens.
Contact us
Email: info@bellcrofthome.com
Phone: +32 499 200 254
Post: Bellcroft, Kortrijkstraat 223, 8930 Menen, Belgium
We answer emails within 1 business day. Customer service hours are Monday to Friday, 9:00am to 5:00pm (UK time).