Your right to cancel
If you are a consumer in the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. This is your statutory right under the Consumer Contracts Regulations.
We go further than that. Bellcroft offers a 30 day return window from the day your order is delivered.
What can be returned
To be eligible for a return, an item should be unused, in the condition you received it, and returned in its original packaging where possible. Please include your order number.
The following cannot be returned unless they are faulty: items made or personalised to your specification, and items that have been used, installed or wired in.
How to start a return
Email info@bellcrofthome.com within 30 days of delivery with your order number and, if the item is damaged or faulty, a short description and a photo. We will reply with return instructions and the return address.
Please do not send anything back before contacting us. Returns sent without prior contact may not be processed.
Who pays for return postage
- Faulty, damaged, or wrong item sent: we pay. We will cover the return postage or send a prepaid label, and you will not be out of pocket.
- Changed your mind: you pay the cost of returning the item to us. We recommend a tracked service, as we cannot refund an item that does not reach us.
Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a further few days to show the money in your account.
Refunds include the price you paid for the item. Where you cancel within the statutory 14 day period, we also refund the standard delivery cost you paid, if any.
Faulty or damaged items
Contact us within 48 hours of delivery at info@bellcrofthome.com with a description and photos. We will arrange a replacement or a full refund, including postage, at no cost to you. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Exchanges
The quickest way to exchange an item is to return it for a refund and place a new order.
Cancelling before dispatch
You can cancel your order at any time before it is dispatched. Email us as soon as possible and we will stop the order and refund you in full. Once an order has shipped it cannot be cancelled, but you can return it under this policy.
Contact us
Email: info@bellcrofthome.com
Phone: +32 499 200 254
Post: Bellcroft, Kortrijkstraat 223, 8930 Menen, Belgium
We answer emails within 1 business day. Customer service hours are Monday to Friday, 9:00am to 5:00pm (UK time).
Our details
Bellcroft is a trading name of Robbe Maddens (Maddens), a business registered in Belgium.
Company number: 0732.628.231
VAT number: BE 0732.628.231
Registered address: Kortrijkstraat 223, 8930 Menen, Belgium
Email: info@bellcrofthome.com
Phone: +32 499 200 254