Everything people usually ask. If your question is not here, email info@bellcrofthome.com and we will answer within 1 business day.
Orders and returns
What is your return policy?
You have 30 days from delivery to return an item. It should be unused, in the condition you received it, and in its original packaging where possible. Email us first and we will send you the return address. Full details are in our Refund Policy.
Who pays for return postage?
If the item is faulty, damaged, or not what you ordered, we pay. If you have simply changed your mind, the return postage is yours. We recommend a tracked service.
Do you offer any guarantee?
Yes. Every order is covered by our 30 day satisfaction guarantee. If you are not happy, contact us within 30 days of delivery for a refund or a replacement.
What if my item arrives damaged or faulty?
Email info@bellcrofthome.com within 48 hours of delivery with a short description and a photo. We will arrange a replacement or a full refund, including postage, at no cost to you.
Can I cancel after ordering?
Yes, any time before it ships. Email us as soon as you can and we will stop the order and refund you in full. Once it has shipped you can still return it under our 30 day policy.
Shipping and delivery
How long does delivery take?
- Processing: 1 to 2 business days
- Delivery: 3 to 7 business days after dispatch
- Typical total: 4 to 9 business days
Do you offer free shipping?
Yes. Standard shipping is free on every order to a UK address, with no minimum spend.
Where do you ship to?
The United Kingdom only, for now. We are looking at other regions as we grow.
Where do you ship from?
Bellcroft is run from Belgium. Orders are stored and dispatched by our fulfilment partners, so the dispatch location is often different from our registered business address. The price at checkout is the total you pay, with no customs charges on delivery in the UK.
How do I track my order?
You will get a tracking number by email once your parcel is dispatched. Tracking can take up to 48 hours to start updating. You can also check it on our Track Order page.
About us
Do you have a shop I can visit?
No. Bellcroft is online only, which is part of how we keep prices fair and shipping free.
How do I contact you?
Email info@bellcrofthome.com or call +32 499 200 254. Customer service hours are Monday to Friday, 9:00am to 5:00pm (UK time) and we reply to emails within 1 business day.